Your reputation is everything! Everyone can watch how you treat customers via social media. Because opinions spread at lightning speed, they can make or break your organization’s reputation. That is why online reputation management is super important. It’s no longer enough for companies, CEOs, and other important figures to leave their reputations to chance. Not when their careers, brands or businesses depend on it.
Introducing Secrets to Reputation Management
The Definitive Course On Becoming A ‘Reputation Manager’ And Protecting The Image, Brand and Reputation Of Those Around You This course is unlike anything you’ve ever seen before.
Register with Zamiranjum.com for ORM training and learn how you can monitor and manage the online reputation of your organization with limited resources. The training gives you the insights and tools to tackle it effectively and smartly.
Target audience
SME’s, self-employed persons, employees at a municipality. The ORM training is intended for everyone who in one way or another interact with customers online.
Yield
After the training you will know how to ensure that customers experience your service via social media as positive. You know which tone suits your organization and how to apply it consistently in all your online customer contacts.
The following topics are discussed during the Orm training.
- Background information
- Monitor
- Tone of voice
- Responding to complaints
- Dealing with transgression behavior
- Practice with examples
- Practical tips
Study Material
You will receive a folder with training material to take home: theory, checklists and practical tips. This allows you to maintain and further develop your knowledge and skills after the training!
In the (online) in-company training Online Crisis Communication & Reputation Management, you and colleagues learn how to tackle different types of crises, at both a managerial and personal level. You will receive tools to manage an incident (already in advance). And know exactly what to do if it threatens to escalate.
Result
- You know the latest trends and developments in social media, crisis communication and reputation management
- You can follow and monitor a crisis on social media
- You have handles to tackle any crisis situation (big or small)
- You know how to deal with complainants, negative reactions and rumors
- You can future-proof your reputation with the right communication strategy
- You go home with your own social media crisis plan
ORM Training provided through Skype or whatsap Live sessions By Zamir Anjum Online Reputation Management Expert & Google Certified Professional, Call for Details. 00923004221777